Last update / Effective: 1 December 2015.

I. General provisions

Service provider details:

The name of the Service Provider is Becsületes Kft.
Registered office and postal address: 1055 Budapest, Szent István krt. 11.
Registering authority: the Metropolitan Court of Budapest, as a company court
Company registration number: Cg. 01-09-569279
Tax identification number: 12253913-2-41
E-mail address: [email protected]
Website address: www.morrisons.hu
Customer service by phone: +36-1-374 33 29
Complaints handling location and contact details: +36-1-374 33 29, [email protected] on working days between 10.00 and 16.00
Hosting provider name: Kibernet Kft.

1.These General Terms and Conditions (hereinafter referred to as "GTC") define the terms and conditions of the use of the service for the purchase of tickets or admission tickets to events of the Service Provider* and the person using this Internet system (hereinafter referred to as "Customer**"), as well as the rights and obligations arising between the Service Provider and the Customer.

The most relevant legislation is listed on the last page of the GTC.

2. The on-line internet system for service providers under this regulation includes a listing of service provider events and the optional beverage options or beverage packages that may be included. In addition to the Service Provider's on-line Internet system, the on-site purchase of tickets and the on-site purchase of beverages and their on-site ordering may continue to be used.

3. Only persons over the age of 18 are entitled to use the Service Provider's on-line Internet system (hereinafter referred to as the "System"). Using the System, the Customer may purchase the drinks package listed in the System or individual drinks of his/her choice together with the purchase of the admission ticket to the Service Provider's event by placing an order, but there is also no obstacle to purchasing only an admission ticket without purchasing drinks and drinks package.

4. When using the System, the Customer accepts the terms and conditions of the contract for the Service and the provisions of these GTC by clicking on the "Payment" or "Order with payment obligation" button. By entering into a contract between the Service Provider and the Customer using the System, the Customer also confirms that he/she has read, acknowledged and accepted the terms and conditions of the GTC and the terms and conditions indicated on the electronic ticket provided on the basis of the purchase and that he/she considers himself/herself bound by them. He/she has consented to the processing of his/her data necessary for the use of the Service within the scope set out in the GTC and the Privacy Policy.

5. The conclusion of a sales contract between the Service Provider and the Customer through the use of the System is evidenced by the electronically stored purchase data, which the Service Provider keeps for the period specified in the legislation on accounting and taxation.

The language of the GTC shall be Hungarian, and the contract between the parties shall be concluded in Hungarian.

7. These GTC are valid from 1 December 2015 until revoked.

The Service Provider informs the Customer and the Customer expressly acknowledges that the Service Provider is entitled to unilaterally amend the GTC. In the event of any amendment to the GTC, the Service Provider shall notify the Customer by publishing the changes on www.morrisons.hu at least eight (8) days prior to the entry into force of the amendment. The amended provision shall not apply to contracts previously concluded.

II. Pre-contractual information pursuant to Article 11 of Government Decree No. 45/2014 (26.II.) on contracts concluded between persons not in possession of a valid title

1. The Service Provider shall inform the Customer of the following data. We kindly ask our dear Customers to study this information before purchasing tickets/drinks (or any other products) and to make a purchase (in the legal terminology: "conclude a contract") only on the basis of this information.

a) The essential characteristics of the service, i.e. the Event, are set out in the Event's data sheet. The data sheet shall contain full information on the tickets and drinks/drink packages available at the time and their prices, in gross form, including VAT payable where applicable, with a reference to the legal Hungarian currency, in "Ft" format. The Service Provider does not sell products for which the indication of the unit price is required by law (products available in multiple packages or in multiple items). The Customer can view all the information on the Service Provider's website without registration.

b) The name, registered office, postal address, telephone number, fax number and e-mail address of the Service Provider are set out in point I.

c) In the case of ticket sales, the Service Provider shall act either on behalf of the Event Organiser or the Event Organiser itself. The name and postal address of the Event Organiser can be found in the description of the event or event. The name and other identifying details of the Event Organiser will also be printed on the front of the Ticket.

d) The place of business of the Service Provider is the place of establishment indicated in point I. The consumer may address his complaints to any of the contact details of the Supplier indicated in point I.

e) The total amount of the consideration for the contracted goods or services plus tax is shown on the "shopping cart" page of the shopping interface, indicating the gross prices. No additional costs shall be incurred by the consumer over and above the gross prices indicated.

f) The Service Provider shall not conclude a contract for an indefinite period or a flat-rate contract. The amount of the service under the Contract between the Service Provider and the Customer shall include all costs relating to the purchase in question. However, it does not include any fees that may be charged to the Customer, as listed in clause g).

g) The Customer's telecommunications service provider may charge a fee for the Internet, mobile or other electronic connection, and possibly for a special payment method (e.g. mobile payment), for the Internet, mobile or other electronic connection of the means of making the purchase (mobile phone, telephone, computer with Internet connection, tablet, etc.). However, the Service Provider itself does not apply a surcharge.

h) The prices indicated are the total amount of the consideration plus VAT expressed in Hungarian forints, gross prices, including VAT. If the Customer has to pay a handling fee for using the System, the System will indicate this precisely during the purchase process. The handling fee is a charge for the Service Provider's service, not an amount charged for the use of a credit card or other payment method. All charges are included in the total amount of the consideration. The Service Provider accepts several payment methods in addition to the usual credit card payment, the detailed description of which is provided in the Service Provider's Customer Information and Frequently Asked Questions. The payment and delivery of the electronic ticket to the e-mail address provided by the Customer will be made in real time and will be immediate. The e-ticket will be delivered electronically by the Supplier. If the e-ticket is not delivered within 1 day, it is necessary for the Customer to report the non-delivery in accordance with the complaints handling rules. The rules on complaints handling are set out in Section XII of this document.

The Service Provider will only deliver the e-ticket to your home in exceptional and justified cases.

i) Information on the time limits and other conditions for the exercise of the consumer's right of withdrawal and termination is set out in point VII and Annexes 2 and 3 to this document.

j) Information on the cost of returning the product is set out in Section VII and Annexes 2 and 3 of this document.

k) The Service Provider does not carry out transactions in which the consumer would be obliged to reimburse the Service Provider's reasonable costs due to the exercise of the consumer's right of withdrawal and termination.

l) The Customer may not exercise the right of withdrawal or the right of termination pursuant to Article 29 (1) l) of Government Decree 45/2014 (II.26.) if the Event Ticket is valid for a specific date (specific day, deadline). Further information on the conditions for the exercise of the consumer's right of withdrawal and termination is set out in Section VII and Annexes 2 and 3 to this document.

m) The legal obligations concerning the warranty of accessories and the product warranty are detailed in point VIII and Annex 4 of this document.

n) The Service Provider operates a telephone customer service every working day from 10:00 to 17:00, which is available to Customers at +36-1-374-33-29, [email protected] and [email protected] by e-mail.

The Service Provider is not obliged to provide a warranty under the terms of Government Decree 151/2003 (IX. 22.) and its annex based on the product types of the range of products sold by the Service Provider.

(o) The Service Provider is not a signatory to and has not signed the Code of Conduct under the Act on the Prohibition of Unfair Commercial Practices against Consumers.

p) The contract between the Service Provider and the Customer is concluded for a limited period of time, the duration of which, in the case of the purchase of a Ticket/Package, lasts until the date of the Event, in other cases until the receipt of the product.

q) The contract is not converted into a contract of indefinite duration.

r) During the purchase process, the Customer has no obligations beyond the payment of the consideration.

s) The Customer does not provide the Service Provider with a deposit or other financial security.

t) Operation of the digital content, technical protection measures: the availability of the servers providing the data displayed on the morrisons2.hu website is above 99.9% per year. The data content is stored on multiple hard disks on the servers using RAID technology. If any of the hard disks becomes corrupted, the system remains operational with the remaining hard disks. Regular backups of all data are made so that the original data can be restored in the event of a problem.

u) Interoperability of the digital content with hardware and software: the data displayed on morrisons2.hu is stored in MSSQL and MySQL databases. Sensitive data is stored with encryption of appropriate strength, using hardware support built into the processor for encryption.

v) In matters of administrative consumer protection authorities, the consumer protection inspectorates of the metropolitan and county government offices shall act in the first instance in county jurisdiction, and the National Consumer Protection Authority shall act in the second instance in national jurisdiction. A list of the competent inspectorates is available at

https://www.nfh.hu/data/cms114492/megyei_elerhetosegek_131001.pdf. Jurisdiction is also based on the consumer's place of residence, the place where the business is established, the place where the business is located and the place where the infringement was committed. The application can be submitted to any competent supervisory authority.

w) The conciliation body is competent for the out-of-court settlement of disputes between consumers and businesses (consumer disputes) concerning the quality and safety of products, the application of product liability rules, the quality of service, and the conclusion and performance of contracts between the parties. To this end, the conciliation body attempts to reach an agreement between the parties and, if this is unsuccessful, it decides the case in order to ensure that consumer rights are enforced in a simple, quick, efficient and cost-effective manner. At the request of the consumer or the business, the conciliation body advises on the rights and obligations of the consumer. The conciliation body is an independent body attached to the county (metropolitan) chambers of commerce and industry. The competent conciliation body according to the place of establishment of the Service Provider is called the Budapest Conciliation Board, with its seat at 1016 Budapest, Krisztina krt. 99., III. floor. 310., mailing address: 1253 Budapest, PO Box 10.

III. Details of the Customer

1. The Service Provider reserves the right to refuse the Customer's order in justified cases, in particular in the event of providing false or incomplete data or any misuse of the System or the Tickets/packages.

2. The Customer shall be fully responsible for all purchases and other activities made with or through the username and password associated with the account. The Customer undertakes to notify the Service Provider's customer service immediately in the event of any unauthorised use of his/her data or any other breach of security. The Service Provider shall not be liable for any damages resulting from the storage of the password or from the transfer of the username and password to third parties.

3. The Customer declares that his/her data has been entered in the System in accordance with the truth. The Service Provider shall not be liable for any damage resulting from the provision of incorrect, erroneous or false data or e-mail address. The Service Provider shall be liable for the performance and invoicing of the Customer in accordance with the data provided by the Customer. The Customer may check and modify his/her data at any time. The Service Provider is entitled to delete obviously incorrect or false data and, in case of doubt, to verify the Customer's authenticity.

4. (1) a) of Article 5 of the Act on Electronic Commerce Services and Certain Aspects of Information Society Services of 2001 (Act CVIII of 2001). The detailed rules on data protection are set out in the Privacy Policy, which is available in the footer of the shopping area.

5. During the shopping process, the Customer has the possibility to modify, delete or select new products from the shopping cart. On the following page, the so-called Payment page, the Customer enters the necessary data for the purchase. If the data needs to be corrected, the Customer may do so without limitation, as long as he has not clicked on the "Payment" or "Order with payment obligation" button. Thereafter, the payment will be made through the payment provider's interface, depending on the payment method chosen.

By using the service, the Customer agrees that the Service Provider may forward the data to the organiser of the event (if the organiser of the event is not the Service Provider) in order to enable the organiser of the event to provide information directly and immediately about the cancellation of the event, changes to the date of the event or important circumstances affecting the Customer in any respect.

7. In connection with the processing and storage of personal data, the Service Provider shall act with due care in accordance with the law. However, the Service Provider shall not be liable for any damage caused by indefensible attacks that occur despite the exercise of reasonable care.

IV. How to buy tickets online

1. Detailed rules on the procedure for purchasing tickets are set out in the Service Provider's Customer Information.

2. The Customer, by purchasing a Ticket/ Beverage Package or a Ticket without Beverage Package through the service providers, will receive the ordered Ticket/ Beverage Package or Ticket without Beverage Package in electronic form immediately after successful payment, but no later than within 1 day. This means that within 1 day you will not receive the order confirmation, but a confirmation e-mail (or other electronic message) containing the Ticket itself.

3. If the Customer does not receive the purchased tickets within a few minutes after the purchase, but within 1 day at the latest, the reason for this is presumably a connection error. In this case, it is important that the Customer does not repeat the transaction but immediately contacts the Service Provider's Customer Service (+36-1-374-33-29), which will rectify the problem. At the same time, we remind our Customers that if they have not received a confirmation of their order within 48 hours, they are released from the obligation to accept the offer, i.e. they are no longer bound by their order and are not obliged to accept or pay for it.

V. Purchase price, payment and delivery terms

1. Detailed rules on the payment of the purchase price, payment methods and the acceptance of tickets are set out in the Service Provider's Customer Information.

2. The Service Provider is not liable for any errors that may occur during the bank payment.

3. The Service Provider will send an automatic confirmation e-mail confirming the purchase to the e-mail address provided by the Customer. The Customer shall be liable for any damage resulting from the provision of an incorrect e-mail address.

4. The Service Provider reserves the right to change the purchase price of the Tickets/Packages at any time. The right to change the price does not apply to purchases already started.

5. Placing a Ticket/Package in the basket does not oblige the Customer to make a purchase. If the Customer does not wish to purchase the selected Ticket/Package, he/she can remove it from the basket at any time, or even delete the entire contents of the basket, or the basket will expire after 20 minutes.

6. The Service does not allow for unpaid reservations.

7. The Service Provider shall store the electronic receipts of the purchase at its own headquarters or in the server park for the storage of servers. The Service Provider shall send the Customer an e-invoice (electronic bill) for the purchase. An e-invoice is an invoice that contains the invoice data in the form of electronic symbols. An e-invoice can only be issued, transmitted and stored in electronic form, and its paper version cannot be used as an original authentic document. The e-invoice is issued automatically by the Service Provider on the basis of the data provided by the Customer, with the intervention of an e-invoice service provider (Számlázz.hu, https://www.szamlazz.hu, KBOSS.hu Kft., Headquarters: 2000 Szentendre, Táltos u. 22/b). By starting the purchase process, the Customer expressly declares that he accepts the e-invoice.

VI. Special rules for self-printed tickets (E-tickets) and mobile tickets

1. After successful purchase, the Customer will receive the self-printed tickets in his/her e-mail inbox with a barcode and can print them himself/herself. E-tickets cannot be collected in person at ticket offices or by post. The printed e-ticket can be used only if the barcode and the code next to the barcode are clearly legible.

2. The consequences and damages resulting from the loss, theft, misprinting, copying, multiple printing of tickets printed by the Customer shall be the sole responsibility of the Customer. The Customer shall bring the printed E-ticket with him/her to the Event. The Customer acknowledges and expressly agrees that the barcode on the E-ticket will be electronically verified at the Event venue and will be immediately invalidated. Entry will be based on the first validation. Thus, the first ticket accepted by the Event Organiser's access control system with the specified data is valid. Any further attempts to gain entry will be invalid and therefore ineffective, and the presenter may be refused entry regardless of whether the presenter of the invalid ticket is the same person who originally purchased the E-ticket. The Service Provider shall not be liable to pay any compensation for such exclusion.

VII. Right of withdrawal and termination

The purchase can be cancelled at any time without consequences before pressing the "Payment" or "Payment with payment obligation" button. The Customer may not exercise the right of withdrawal or the right of termination pursuant to Article 29 (1) l) of Government Decree 45/2014 (II.26.) if the Ticket/Ticket Package for the Event is valid for a specific date (specific day, deadline). In such a case, the Service Provider shall not be entitled to return the Ticket/Package or refund the value of the purchase.

If the Ticket/Package is not valid for a specific date, the Service Provider is not able to refund the Ticket/Package or refund the value of the purchase. In the case of a wrong purchase, it is not in a position to refund the amount of the purchase.

VIII. Warranty of accessories, product warranty

The information on the warranty of accessories and product warranty is set out in Annex 4 to these GTC.

IX. Limits to the Service Provider's Service

1. The Customer acknowledges that due to the characteristics of the Internet, the continuous operation of the System may be interrupted despite the prior knowledge and intention of the Service Provider. Accordingly, the Service Provider does not guarantee the fault-free and uninterrupted operation of the Service and the related website or that access to the Service will be uninterrupted or error-free.

2. The Service Provider is entitled to suspend the Service in whole or in part for maintenance of the Service or the related website or for other security reasons without any prior notice or information.

3. The Service Provider shall only be liable for damages caused by intentional or grossly negligent errors for which it is responsible. The extent of liability shall not exceed the value of the purchase transaction.

4. The Customer acknowledges that the Service Provider is not liable for any damage or misuse that may occur during or as a result of payment by credit card.

5. The Service Provider shall not be liable for any damage caused by the Customer or a third party due to the Customer's or a third party's contractual or unlawful activity or omission.

X. Rules applicable to the Event

1. The Ticket/Package is freely transferable. The Customer declares that he/she will transfer the Ticket/Package of Tickets to another person only if the new Ticket holder has accepted the Service Provider's GTC.

2. Unless otherwise stated on the ticket, the Ticket/Ticket Package entitles the holder to one single entry, one person, based on the information on the E-ticket received. Lost, damaged or destroyed Tickets/Quote Packages cannot be replaced.

3. The start time indicated on the ticket is indicative and the actual start time may differ.

4. Depending on the type of ticket, it may contain digital and analogue security features to protect the ticket against counterfeiting. If the Service Provider or the security service involved at the Event venue discovers that the security marks on the Ticket are damaged, incomplete, show signs of intentional tampering or are deemed to be reproduced or copied, the Ticket holder may be refused entry to the Event or asked to leave the Event area. The Customer may not claim any compensation from the Service Provider for any such banning on such grounds.

5. Tickets/Packages entitle only a certain number of users to access and participate in the Event (Only Customers over the age of 18 are entitled to access!). The Service Provider does not check the existence of the entitlement at the time of purchase. The Service Provider shall be entitled to verify, through the security service, whether the holder of the Ticket/Package is entitled to use the special admission ticket. Access may be denied until proof of entitlement to use is provided by the person presenting the access card. In the event of exclusion for such a reason, the Ticket Purchaser or the holder of the Ticket shall not be entitled to compensation.

6. In certain cases, the Tickets may also entitle the Customer to visit only certain areas within the Event area, and the Customer must be informed of this through the System.

7. Everyone may visit the Event only at their own risk. Although the Event Organiser will use its best endeavours to ensure the safe conduct of the Event, the Service Provider shall not be liable for any irresponsible behaviour of visitors. The Event is not open to visitors under the influence of intoxication, drugs or other mind-altering substances, even if they are in possession of a valid Ticket/Ticket.

8. A video and audio recording may be made of the Event, on which the visitors of the Event may be recorded, the visitor of the Event may not make any claims against the Service Provider, the organizer of the Event or the legitimate user of the recording.

9. The Service Provider may remove the Customer who violates the conditions of participation, the rules of the Event or the premises of the institution where the Event is held, the instructions of the security service and other law enforcement agencies in order to ensure the safe conduct of the Event and the uninterrupted entertainment of the visitors present at the Event. In the event of exclusion for such a reason, the Service Provider shall not be liable to pay any compensation.

10. For the majority of Events, the Event Organiser reserves the right to make minor or justified changes to the Event.

11.If, as a result of war, riot, terrorist act, strike, accident, fire, blockade, flood, natural disaster, serious energy supply disruption or any other unforeseeable and unavoidable obstacle beyond the control of the Customer or the Service Provider, one of them is unable to fulfil a contractual obligation, that person shall not be liable for any loss or damage caused by these events.

XI. Trademarks and copyrights displayed on the website

1. The trademarks appearing on the Service's website are the exclusive property of the Service Provider or other rights holders. These marks may not be used, distributed or published in any way by third parties without the express prior written consent of the Service Provider or the other right holders.

2. The information and other documents available on the website are protected by copyright, the rights to which belong to the Service Provider or the right holders. The information and other materials available on the website may not be used, copied, distributed or published by third parties in a manner that is not in accordance with the purpose of the website without the express prior written consent of the Service Provider or the rights holders.

3. The Service Provider acquires an unlimited and exclusive right to use any comments (e.g. chat, blog), remarks, suggestions and ideas communicated by the Customer in connection with the use of the website, but this does not mean that any postings, comments, etc. reflect the opinion of the Service Provider. The Service Provider shall be entitled to exploit, use, transfer, publish, delete, disclose the Customer's comments without limitation and without any obligation to provide any compensation to the Customer for this.

XII. Complaints handling

1. The registered office of the Service Provider, the place of complaint handling, the mailing address, e-mail address, Internet address and telephone number of its customer service are specified in Section I of the GTC.

2. The Customer may notify the Service Provider orally or in writing of any complaint regarding the conduct, activity or omission of the Service Provider directly related to the distribution or sale of the goods. The Service Provider shall examine the oral complaint immediately and, if possible, remedy it immediately. If the Customer does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, the Service Provider shall immediately take minutes of the complaint and its position on the complaint and shall provide the Customer with a copy of the minutes in the case of an oral complaint communicated in person, or, in the case of an oral complaint communicated by telephone or other electronic communication service, at the latest at the same time as the substantive reply.

3. The Service Provider shall respond to the written complaint in writing within thirty days of receipt and send it to the Customer, primarily to the e-mail address provided by the Customer. The Service Provider shall state the reasons for its rejection of the complaint. In the event of rejection of the complaint, the Service Provider shall inform the Customer in writing of the authority or conciliation body to which the complaint may be submitted, depending on its nature. The correspondence address of the competent authority or the conciliation body at the place of establishment of the Service Provider must be provided.

4. The Service Provider does not carry out a public service activity and is therefore not subject to the special legal rules applicable to service providers carrying out such activities (operation of a special customer service, extended opening hours, advance booking, continuous availability, five-minute check-in time, customer protection adviser, etc.).

XIII Final provisions

1. The Service Provider is entitled to use subcontractors and data processors. The Service Provider shall be liable for subcontractors and data processors as if it had provided the service itself.

2. These GTC are in Hungarian and shall be interpreted in accordance with the rules of Hungarian law.

3. In matters not regulated in these GTC, the relevant provisions of the Civil Code shall apply accordingly.

The main legislation applicable to these rules are:

• Act V of 2013 on the Civil Code (hereinafter: Civil Code Act)
• Act CVIII of 2001 on certain aspects of electronic commerce services and information society services (hereinafter referred to as the Electronic Commerce Act)
• Act CLV of 1997 on Consumer Protection
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information